Welcome to Kentish Frames

Trade Terms and Conditions

These terms and conditions set out the basis on which Kentish Frames will provide goods to the person or firm who purchases the goods from us.

All prices quoted will have VAT charged at the current rate.

All goods supplied shall remain the property of Kentish Frames until paid for in full and any cheques cleared.

Kentish Frames reserves the right to charge £20 for each dishonoured cheque.

Kentish Frames reserves the right to charge interest on overdue accounts at the annual base rate per month

The customer is responsible for ensuring that any applicable specification for goods is submitted in writing and is complete and accurate.

The order of goods constitutes an offer by you to purchase the goods in accordance with these conditions.

The minimum order value, excluding VAT, for which deliver if free is £50. For orders below this value, delivery to a UK mainland address is £7.50

For non account customers payment must be received immediately on receipt of goods.

For account customers only, invoices must be paid in full and funds cleared within 30 days of the date of the invoice, (unless there is agreement otherwise) by cash, cheque, most credit cards or BACS.

Any customer placing an order with Kentish Frames shall be assumed to have accepted the terms and conditions set out above.All amounts due under the contract shall be paid in full without any deduction or withholding except as required by law and there is no entitlement to assert any credit, set-off or counterclaim against Kentish Frames in order to justify withholding payment of any such amount in whole or in part.

The risk in the goods passes to the purchaser on delivery.

The customer is responsible for inspecting the goods on delivery and Kentish Frames shall be under no liability for short deliveries, defective or damaged that would be apparent on careful inspection at the time of delivery.

The customer must give written notice, within 5 days from the date of actual delivery, if there is any shortage of the goods ordered or if the goods are damaged or defective, failing which the goods shall be deemed to have been delivered undamaged, without defect and in accordance with the order.

The customer may reject any goods and claim a full refund for goods which do not meet the standards of satisfactory quality as set out in The Sale and Supply of Goods Act 1994, or conform to contract, provided they have not “accepted” the goods and subject to the goods being returned to Kentish Frames for inspection of the goods for the faults described. Kentish Frames will meet the transport costs of items returned as faulty.

The customer may reject any goods and claim compensation for goods which do not meet the standards of satisfactory quality as set out in The Sale and Supply of Goods Act 1994, or conform to contract, subject to the goods being returned to Kentish Frames for inspection of the goods for the faults described. Kentish Frames will meet the transport costs of items returned as faulty.

Kentish Frames will not accept any other forms of proof of fault in place of the return of the goods for inspection. This must take place before any repair is attempted.

Kentish Frames reserves the right to refuse any claim for a refund if the customer has attempted a repair themselves before return of the goods or asked for another tradesperson to make a repair prior to Kentish Frames having the goods returned for inspection.

Kentish Frames may refuse the cost of a repair as compensation if this is disproportionate to the original cost of the service or goods.

On receipt of a notice of defect or damage you shall allow Kentish Frames the opportunity to inspect the goods.

Kentish Frames, at their discretion, may agree to cancel an order but in doing so will seek to recover any costs, expenses or losses incurred as a result of such a cancellation.

The liability of Kentish Frames is strictly limited to the invoiced value of the item concerned. This refers especially to any indirect or consequential loss, damage or expenses.

Any person who is not a party to the contract shall not have any rights under or in connection with it.

Only UK law applies to any dispute arising from a transaction involving Kentish Frames. The exclusive place of jurisdiction for all legal disputes in England.

Kentish Frames shall not be under any liability for any failure to deliver goods due to circumstances outside our reasonable control.

Last updated 2012